Levitask 10-Year Limited Warranty

Vision X and Vision Y. Effective date: October 13, 2026.

Who gives this warranty

Levitask LLC, 501 Silverside Rd, Ste 105, Wilmington, DE 19809, USA (“Levitask”).

Who is covered

This warranty is for the original purchaser of a new Vision X or Vision Y chair bought from Levitask, an authorized Levitask dealer or distributor, or through Levitask's crowdfunding campaign. It cannot be transferred. Coverage starts on the date of delivery and is valid in the country where the chair was delivered. Service options may vary by country.

What is covered

Levitask warrants that your chair will be free from defects in materials and workmanship under normal home office or office use, for users weighing up to 125 kg (275 lbs.).

10 years

• T-Mech mechanism, tilt mechanisms and adjustment levers
• Forward-tilt lockable gas spring and seat-height gas lift
• Aluminum frame, spine where fitted, and five-star base
• Shells: backrest, headrest where fitted, and seat structure
• Armrest structures and mechanisms, including the folding 4D armrests on earlier Kickstarter and retail chairs
• Casters

5 years

• Upholstery fabric
• Foam and cushions
• Armpad surfaces

Repaired or replaced parts are covered for the rest of the original warranty period.

What is not covered

• Normal wear, such as fabric pilling or color change from sunlight
• Cosmetic marks that do not affect function, such as scratches, scuffs or indentations
• Damage from misuse, accidents, modifications or use other than normal seating, including use above the 125 kg (275 lbs.) weight limit
• Damage caused by assembling the chair, or installing a replacement part, without following the included instructions
• Damage that happens while moving or shipping the chair after delivery
• Products or accessories not made by Levitask

What we will do

If a part is defective, we will ship a replacement part free of charge, with step-by-step installation instructions. If a replacement part cannot fix a structural fault, we will replace the chair. If neither repair nor replacement is possible, we will refund the purchase price. You do not need to return the defective part unless we ask for it. If we do, we pay the shipping.

How to make a claim

If you bought your chair from a dealer or distributor, contact them first. They will handle your claim with Levitask. If you bought directly from Levitask:

1. Email [email protected], or write to Levitask LLC at the address above.
2. Include your order number or other proof of purchase, the serial number from the sticker under the seat, a description of the issue, and photos or a short video.
3. We aim to respond within one business day with an assessment or a request for any further information.
4. If your claim is approved, we will repair, replace or refund as described above.

Damaged on arrival

If your chair arrives damaged, please email [email protected] within 14 days of delivery with photos of the damage and the box. We will ship a replacement part free of charge, or replace the chair if the damage is structural.

Returns

Change-of-mind returns within 30 days of delivery are separate from this warranty. See section 6 of our Terms of Sale. Defects are always handled at our cost under this warranty.

Limitation of liability

Our obligations under this warranty are limited to repair, replacement or refund as described above. To the extent permitted by law, Levitask is not liable for indirect, incidental or consequential damages, and our total liability will not exceed the price paid for the chair. Some states and countries do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.

Your legal rights

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or from country to country. Nothing in this warranty limits any rights you have under the consumer laws where you live.